Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, you must contact us directly at gerald@chiaroscurocoffee.com. All returns will be reviewed on a case-by-case basis. Due to the nature of our products, we cannot guarantee a return, exchange, or replacement for your purchase. 

If your return is accepted, we will send you instructions on where and how to send your purchase back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gerald@chiaroscurocoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges/Replacements
All exchanges and replacements will be reviewed on a case-by-case basis. Due to the nature of our products, we cannot guarantee a return, exchange, or replacement for your purchase. 

Refunds
We will notify you once we’ve received your return claim and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gerald@chiaroscurocoffee.com.